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Terms & Conditions

Please read these terms carefully before using this website.  The following terms apply between you ("the user" or "you") and us ("First Pasture", or "the website").  Use of the website constitutes acceptance of these terms.  If you do not agree to these terms you should exit the website. 

First Pasture reserves the right to amend terms without notice to you.  Your continued use of the website confirms you accept to be bound by any updated version.

Copyright

All content included on this website including but not limited to website design, text, graphics, logos and button icons are either the property of First Pasture or other parties and are protected by U.K. and international copyright laws.  All Rights are Reserved.  Permission is granted to electronically copy and print in hard copy parts of the website for purposes of shopping or placing an order with First Pasture.  Any other use without the prior written permission of First Pasture is strictly prohibited.

Use of the Site

You agree that you will only use our website in a way which is consistent with our terms and conditions and which complies with applicable laws and regulations.  In particular you agree that you will not use our website to upload or send any material which contains software viruses, files or programs designed to interupt, destroy or limit the functionality of the website.  Although we endeavour to ensure the website remains free of viruses, the user accepts that we have no liability in the event of a virus being passed from the website to the user's computer or network.

In order to place an order with First Pasture you will need to register to use the website.  You agree that any information you provide about yourself at any time will be true, accurate, current and complete and that you will ensure that the information is kept accurate and up to date.  If incorrect information is supplied any contractual obligation is immediately null and void.  Further, you are responsible for all sessions and transactions under these details.  You should keep your password safe and change it immediately if you believe it has been comprimised.

If you are under 18 years of age you must ask your parents or a guardian before you email the website and purchase items.  By continuing to use this website you are confirming that you have received the consent of your parents or a guardian.

First Pasture has no responsibility for third party sites which have links on our website and access to these sites is at your own risk.

First Pasture reserves the right to restrict, suspend or terminate your use of this website at any time if we believe in our absolute discretion that you have breached these terms.  First Pasture reserves the right to terminate any account and decline any orders at our absolute discretion without any obligation to provide an explanation.

Bibliographic Information

Our prices and bibliographic data come from a specialist provider fed by the publishers.  While every effort is made to ensure the accuracy of the information there may sometimes be errors.  First Pasture accepts no liability for any product inaccuracy.

Availability

We will use all reasonable endeavours to ensure this website is fully operational at all times.  However, we cannot guarantee that the website will be fault free.  Further by using this website you acknowledge and agree that the internet uses elements and relies upon services and facilities which are not within the control of First Pasture and if First Pasture is prevented or delayed in the performance of a particular service, such a situation will constitute a "force majeure".  For the purposes of these terms "force majeure" shall be deemed to include anything beyond the reasonable control of First Pasture.  We may remove or suspend content at any time without notice and liability.

Contract

The placing of an order on the website constitutes an offer not a contract of sale.  You will receive an email from First Pasture acknowledging receipt of your order and an email from our payment partner, PayPal, confirming that your transaction has been successfully processed.  However, no contract will exist between you and First Pasture until we confirm such acceptance to you by sending you a further email that the goods have been despatched (the "despatch confirmation"). The contract only relates to goods where despatch has been confirmed.  You must check details on the acknowledgement email and any subsequent emails are correct as soon as possible. You agree that electronic means of communication (email) is used by First Pasture as the primary means of communication.  All orders (website, telephone or postal) are subject to acceptance by us.  You will become the owner of the products you have ordered when the products have been delivered to you. 

Product Availability and Despatch

All products as listed on the website are subject to availability.  You accept that we are not liable for titles either temporarily or permanently unavailable.  Under normal circumstances First Pasture will make every reasonable effort to despatch your order within one working day following receipt of payment, however there may be occasions when items are temporarily out of stock and therefore your order may take up to 28 days for delivery.  In such circumstances First Pasture will notify you separately from the order acknowledgement email if an ordered title is temporarily out of stock or permanently unavailable.  In the case of multiple items being ordered and one or more items being temporarily out of stock, please be aware that in certain circumstances items may either be shipped separately or items may be held back and shipped as one parcel.  As indicated on the website some titles have an estimated despatch date of up to 4-weeks, as they are classed as Special Orders.

In all cases please allow up to 28 days for delivery.  First Pasture cannot guarantee delivery of titles by a certain time and delivery times provided are an estimate only and you accept that we have no liability for late delivery or delay for any other reason.

If you do not receive goods ordered by you within 30 days of the despatch date First Pasture shall have no liability to you unless you notify us by email within 40 days of the date on which the goods were despatched to you.  If you notify First Pasture under this condition, First Pasture's only obligation will be, at its option, to make good any shortage or non delivery; to replace any goods that are damaged or defective, or to refund to you the amount paid to you for the goods in question. 

Order Progress

You can check the status of your order by logging in to "My Account".  If your order is shown as despatched and has not arrived within the quoted delivery time please email us.

Responsiblity for Local Taxes and Duties

When we ship books, dvds or videos for delivery outside the UK the recipient is liable for any local taxes or import duties that may be payable.

Security

First Pasture takes seriously the issue of security and uses state of the art encryption and secure (SSL) server to help ensure privacy of any information you provide.  However, the security of information and payment transmitted over the internet cannot be guaranteed.  Any losses incurred or sustained by the users who transmit information shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part be borne by First Pasture.  Further, First Pasture shall not be responsible for any internet communications intercepted.

Cancellation, Returns and Refund Policy

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 please refer to the following information regarding Order Cancellations and Refunds.

You may cancel your order at any time prior to the items being despatched.  In such cases you must email First Pasture quoting your order details and any monies processed will be refunded. 

If you wish to cancel your order following the despatch of the product(s) you must notify us by email within 14 days following the date of delivery, quoting your order details and the reason for the return.  Please see Cancellation Form on "Refund Policy" page for full guidance which we are legally obliged to include on this website - you may wish to print this page and fill in the Cancellation Form to return to us, however simply sending us an email with order details is equally sufficient.  In order to receive a full refund please return the unwanted products to First Pasture in perfect condition and at your own post & packaging cost and risk within 14 days of delivery. If a DVD is cellophane wrapped and this packaging is opened by the customer, then we are not legally obliged to offer any refund. 

In the event that you receive goods which were not what you ordered or which are damaged, please notify us by email of the problem within 30 days of purchase (in accordance with the Consumer Rights Act 2015) and we will offer you the choice of a replacement or full refund. We will also advise you on the return of such product(s) and your postal costs for returning such items shall be reimbursed.  The postage method used should be reasonably economic.

Disclaimer

To the full extent permitted at law, First Pasture publishes this website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose.  In addition First Pasture makes no representation or warranties about the accuracy, completeness or suitability of any particular purpose of the information and related graphics published in this website or that any software or the server makes it available are free of viruses or other harmful aspects.  The information contained in this site may contain technical inaccuracies or typographical errors.  All liability of First Pasture howsoever arising for any inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.  Except as specifically stated on this website to the fullest extent permitted by law, neither First Pasture nor any of its partners or employees will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included in this site.  This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims by third parties.  If this clause is unenforceable in whole or part then in no event shall First Pasture's total liability to you for all damages, losses and claims exceed the amount paid by you, if any, for accessing this website. 

Severability

If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

Complaints

First Pasture prides itself in providing excellent customer service.  However in the eventuality of complaint please contact us at the address shown below.

Privacy

First Pasture is committed to protecting your privacy.  For full details please read our Privacy Policy.  

Governing Law

These terms and conditions and any contract made under them are governed in accordance with the laws of England and Wales, whose courts shall be courts of exclusive competent jurisdiction.  Customers who access this site from locations outside the UK do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that local laws are applicable.  Nothing in these terms shall in any way be deemed to restrict or affect your statutory rights under English law.  By using this website you hereby submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of dispute arising in connection with these terms and your use of this site.

 

First Pasture, 22 Fawley Close, Willenhall, Wolverhampton. WV13 3ER

 

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