In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 please refer to the following information regarding Order Cancellations and Refunds.
You may cancel your order at any time prior to the items being despatched. In such cases you must email First Pasture quoting your order details and any monies processed will be refunded.
If you wish to cancel your order following the despatch of the product(s) you must notify us by email within 14 days following the date of delivery, quoting your order details and the reason for the return. Please see Cancellation Form below for full guidance which we are legally obliged to include on this website - you may wish to print this page and fill in the Cancellation Form to return to us, however an email from you is equally sufficient. In order to receive a full refund please return the unwanted products to First Pasture in perfect condition and at your own post & packaging cost and risk within 14 days of delivery. If a DVD is cellophane wrapped and this packaging is opened by the customer, then we are not legally obliged to offer any refund.
In the event that you receive goods which were not what you ordered or which are damaged, please notify us by email of the problem and return item within 30 days of purchase and we will offer you the choice of a replacement or full refund. We will also advise you on the return of such product(s) and your postal costs for returning such items shall be reimbursed. The postage method used should be reasonably economic.
Cancellation Guidance (Consumer Contracts Regulations 2013) - print this page or simply just email us with order details.
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Signature (paper only):